Human Behaviour II for Public Safety Communicators surveys psychological disorders, social disobedience and victimization emphasized from the perspective of public safety communicators. The text details stress management techniques to deal with: critical incident stress, shiftwork, media stress, and sleep disorders. There are practical insights into different types of behaviours and the effects from interaction with a diverse group of callers in emergency call centres. Call takers and dispatchers dealing with complex situations involving violence and abuse are covered in a practical manner. This Canadian textbook is part of the Public Safety Communications program at Kwantlen Polytechnic University.
