A Look under the Hood: the Nuts-and-Bolts of a Zero Textbook Cost initiative

In keeping with the theme of “Open is Everyone’s Business”, Kwantlen Polytechnic University (KPU) will share a comprehensive, nuts-and-bolts look into its Zero Textbook Cost (ZTC) Initiative and the collaboration required from various departments across the university in order to ensure ZTC courses are identified and marked during course registration. In the ZTC Initiative, KPU Open partners with the Library, the Registrar’s Office, Faculties and Departments, the Office of Planning and Accountability, and with individual instructors. In Spring 2018, KPU embarked on a groundbreaking mission: to eliminate textbook costs for students. With support from BCcampus, KPU pioneered Canada's first ZTC Initiative, introducing 75 ZTC sections and a flexible 1-year Certificate in Arts credential. Since then, the initiative has flourished, transforming the educational landscape. Now, just six years later, KPU offers an impressive average of 22% course section offerings with ZTC, along with eight known ZTC credentials, including two four-year Baccalaureate degrees. As ZTC has grown, so have the needs to support the initiative, needs which required reaching out to other departments. This presentation will give participants a practical and concrete look into how we manage the various parts of the ZTC program daily. As the program continues to grow, we continually examine our process to see how to improve and simplify as much as possible. We will for example discuss how students are made aware of the existence of ZTC courses, such as through the ZTC marker in Banner, as well as through our Student Ambassador Pilot and a social media campaign in collaboration with the Kwantlen Student Association. We will also show how we collect data on ZTC courses; a new and improved process that involves collaboration with the Registrar’s Office, Deans, and the Office of Planning and Accountability. We continually strive to grow the number of ZTC courses and programs. In order to ensure the availability of ZTC options for students in all areas of study, we have adjusted our grant structure to specifically target courses lacking in ZTC options. In addition, the Library and liaison librarians support ZTC classes in several ways, for example with a scanning service, assistance in finding relevant open materials, providing library materials with unlimited simultaneous users, as well as added options to improve accessibility of materials. Lastly, we will provide a glimpse into our future plans, such as the creation of a Low Textbook Cost marker in addition to ZTC, how to future increase student awareness of both those programs, and our search for a new method for tracking OER Adoptions across KPU.